FAQ
Where do you ship?
We currently deliver within the United Kingdom only.
How much does shipping cost?
Shipping is free on all UK orders, with no minimum purchase required.
How long does delivery take?
- Processing time: 1–2 business days
- Delivery time: 3–5 business days
- Estimated total: 4–7 business days
What is the order cut-off time?
Orders placed before 3:00 PM (GMT) are processed the same business day. Orders placed after this time will be processed the next working day.
How can I track my order?
Once your order is dispatched, you will receive an email with tracking details. Please allow up to 24 hours for tracking updates to appear.
Can I change my delivery address?
Please contact us as soon as possible if you need to update your address. Changes cannot be made once the order has been shipped.
Can I modify my order?
Order changes can be requested within 2 hours of placing your order by calling +44 20 8830 2732. After this time, modifications are not possible.
How do I cancel my order?
Orders can be cancelled within 24 hours of purchase at no charge. If the order has already been shipped, please follow the return process.
What is your return policy?
You may return items within 30 days of receiving your order. Items must be unused, unworn, in original packaging, with tags attached and proof of purchase included.
How do I start a return?
Email us at info@tibajewellery.shop to begin your return. Once approved, send the item to:
Customer Service Address: Harcourt House, 2-4 High Rd, London NW10 2QJ, United Kingdom
Are there any return fees?
- No restocking fee
- Return shipping costs are the responsibility of the customer, unless the item is damaged, faulty, or incorrect
When will I receive my refund?
After we receive and inspect your return, refunds are issued to your original payment method within 10 business days.
What if my item arrives damaged or incorrect?
Please check your order upon delivery and contact us promptly if there are any issues so we can resolve them.
What payment methods do you accept?
We accept major payment methods including:
Visa, Mastercard, Maestro, American Express, Discover, Diners Club, and JCB.
Is my payment secure?
Yes. Payments are processed through secure systems designed to protect your information.
What currency will I be charged in?
All prices are listed and charged in British Pounds (GBP £), and taxes are included in the displayed price.
5. Contact Us
Business Name: Tiba Jewellery
Phone Number: +44 20 8830 2732
Customer Service Email: info@tibajewellery.shop
Business Address: Harcourt House, 2–4 High Rd, London NW10 2QJ, United Kingdom
Business Hours: Monday–Saturday: 11:00 AM – 6:00 PM
Sunday: Closed
Time Zone: (GMT+00:00) Greenwich Mean Time (London)